Welcome to your Customer Service personal space 

Our support team is responsible for managing your incidents. We utilize a dedicated tool, for incident recording and monitoring. Your tickets are then routed to our dedicated team for thorough analysis. We take care of problem resolution and providing workarounds. We also follow-up on product defects with Microsoft support. In the case of recurring incidents, we handle long-term problem management. In addition to incident management, we also conduct preventive monitoring to ensure availability and access, track scheduled processes, resolve deployment issues encountered in similar contexts, monitor BI data connectivity, track integrations, and manage environment updates. We also provide you support for OneVersion updates, critical and security updates and patches, and follow best practices for scope and test planning. We provide assistance with test scheduling, proactive advisory, and contact with our experts and architects, as well as suggestions for areas of improvement and assistance with implementing minor evolutions.

For further information don't hesitate to reach your personal contact within WorkinWith. We are here to optimize your experience with our services.